Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS AHR (Advanced Hardware Replacement) - Extended Service - 4 Year. This tailored service solution is specifically designed to enhance network performance and reliability for businesses of all sizes. With its unique features and comprehensive support, this service ensures a seamless operational experience, allowing you to focus on what truly matters—growing your business.

• Continuous Remote Network Monitoring: Benefit from ongoing, round-the-clock monitoring of your network to ensure optimal performance. Immediate detection of potential issues allows for swift resolutions.
• 24/7 Technical Support: Gain access to Extreme's Network Control Center at any time, day or night. This ensures immediate assistance for hardware and operational software inquiries, so you never feel alone in managing your network.
• Advanced Hardware Replacement (AHR): Experience hassle-free parts replacement with an impressive 4-hour response time. This service minimizes downtime and ensures that your network remains operational when you need it most.
• Operational Software Updates: Stay proactive with the latest software updates and upgrades. This feature enhances your network's capabilities and security, keeping it aligned with industry standards.
• Real-Time Network Health Access: Utilize the Extreme Networks Managed Services Gateway to gain immediate insights into network performance, security issues, and efficient inventory management. Empower your decision-making with real-time data.

Technical Details of the Product

• Service Duration: 4 Years
• Service Level: Advanced Hardware Replacement (AHR)
• Response Time: 4 Hour Part Replacement
• Access: 24/7 Phone and Web Support
• Network Control Center Availability: 365 Days a Year

How to Install

To take full advantage of the ExtremeWorks Managed Services MonitoringPLUS AHR, follow these simple steps:

1. Purchase the Service: Ensure that you have acquired the service option that best meets your organization's needs.
2. Configure Your Devices: Set up your network devices to connect with Extreme's Managed Services Gateway for remote monitoring.
3. Initiate Remote Monitoring: Begin utilizing the continuous monitoring features to track network health and performance.
4. Access Support: Familiarize yourself with the support channels available through the Network Control Center for any immediate assistance.

Frequently Asked Questions

• What is the response time for hardware replacement? The service guarantees a 4-hour response time for part replacements to minimize any potential downtime.
• Is support available at all times? Yes, Extreme's Network Control Center offers 24/7 support, including holidays, ensuring you have assistance whenever needed.
• What types of updates are included? The service includes operational software updates and upgrades to maintain your network's performance and security.
• Can I access my network performance data in real-time? Absolutely! With the Extreme Networks Managed Services Gateway, you have real-time access to network health and performance metrics.
• How long is the service duration? The service is provided for a duration of four years, ensuring your network remains efficient and well-supported during this time.